The last 6 weeks were an amazing time. A long relaxing vacation with friends and family. There are a few things I learned for my Salesforce career. Today, I want to share three of them with you. 1. Road-Signs are amazingOne part of the vacation was a bike tour in Bavaria and Austria, mostly on dedicated …
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Document Status: First Draft Company background:Large-scale, global Service Cloud implementation. Business Goals: Increase agent productivityStandardize processesSimplify Salesforce implementationSpeed up agent onboarding Summary In-App Guidance, Macros and Quick Text can be a low-code, very flexibel way to reach the business goals of a Service Cloud implementation.While all three features have heavy limitations, they can be one …
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Summary:No matter if I roll out a new feature, go live with a project or release an app, a good promotional video or presentation goes a long way. I learned a lot from Ike Wagh’s app review of Fabulous Confetti so much for my future videos. I think the learnings can not only be applied …
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What a year, what a year, what a year! No seriously, what a year! Tomorrow starts my extended social-media summer break. I’m already missing all of you!I think it’s a good moment to recap. So much happened since I uploaded the first SAIMA video in April 2020. My 4 highlights:1) Meera becoming MVP -> A …
Post: Always Be Coached: How Becoming a Life-long Learner Helped Grow My Salesforce Expertise There are many valid approaches to happiness in life and success in a career. My personal one is to become a little better every day.One of the key tools to always be improving is coaching. Post: https://www.salesforceben.com/always-be-coached-how-becoming-a-life-long-learner-helped-grow-my-salesforce-expertise/ This post is also a …
3 months ago I started with LinkedIn ads for my apps. Today it was time to analyze, maybe my notes are interesting for some of you as well. Summary: LinkedIn ads can work, but ultimately I did not achieve my goal as hoped. More work/research/experiments needed.My goal was: “Bring American business Users to request/install my Apps.”I spent …
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We all know, that for many years the Indian community is an essential part of the Salesforce community. For me personally, there wasn’t a single step in my Salesforce career where I didn’t learn from a friend with Indian heritage. Jitendra Zaa’s name will forever be connected with the feeling of finally getting an answer …
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It always comes down to knowledge, no matter if look at Sales or Service organizations. Success always depends on a well-informed staff. A Knowledge Base is always the foundation, but do you get the most out of your Knowledge base? A companies Knowledge base is often more like a ghost town than a buzzing center …
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Ruth Cawdron is a very talented marketing manager at ProvenWorks.She was kind enough to share her knowledge about software product marketing with me. – Focus your website on your most important target group, don’t try to please everyone- Most Salesforce app websites are unfocused- Keep your message business-focused -> How does it help me to make …
“3 Apps in 3 months. What sounds like a crazy idea was possible because I did my homework before I started. The homework I did was ‘defining guidelines’ and ‘study before I build’. The guidelines helped me to focus on the right things while ‘study before I build’ made sure I was fast and good …
