Disclaimer: This summary is based on documentation and testing in Dev Org. Please do your own research. I’ve been researching for a particular use case:Once a day, send out an email to a user for each asset that hase been created that day. One Email per asset based on a template. Traditionally, I’d use Batch …
Continue reading “Scheduled Flows for Email send-outs: Know your limits”
The last 6 weeks were an amazing time. A long relaxing vacation with friends and family. There are a few things I learned for my Salesforce career. Today, I want to share three of them with you. 1. Road-Signs are amazingOne part of the vacation was a bike tour in Bavaria and Austria, mostly on dedicated …
Continue reading “3 Things I learned on vacation for my next Salesforce project”
Document Status: First Draft Company background:Large-scale, global Service Cloud implementation. Business Goals: Increase agent productivityStandardize processesSimplify Salesforce implementationSpeed up agent onboarding Summary In-App Guidance, Macros and Quick Text can be a low-code, very flexibel way to reach the business goals of a Service Cloud implementation.While all three features have heavy limitations, they can be one …
Continue reading “In-App Guidance, Macros and Quick Text – Underrated Features?”
Summary:No matter if I roll out a new feature, go live with a project or release an app, a good promotional video or presentation goes a long way. I learned a lot from Ike Wagh’s app review of Fabulous Confetti so much for my future videos. I think the learnings can not only be applied …
Continue reading “6 things I learned from Ike’s app reviews for my future videos and presentations”
What a year, what a year, what a year! No seriously, what a year! Tomorrow starts my extended social-media summer break. I’m already missing all of you!I think it’s a good moment to recap. So much happened since I uploaded the first SAIMA video in April 2020. My 4 highlights:1) Meera becoming MVP -> A …
Post: Always Be Coached: How Becoming a Life-long Learner Helped Grow My Salesforce Expertise There are many valid approaches to happiness in life and success in a career. My personal one is to become a little better every day.One of the key tools to always be improving is coaching. Post: https://www.salesforceben.com/always-be-coached-how-becoming-a-life-long-learner-helped-grow-my-salesforce-expertise/ This post is also a …
3 months ago I started with LinkedIn ads for my apps. Today it was time to analyze, maybe my notes are interesting for some of you as well. Summary: LinkedIn ads can work, but ultimately I did not achieve my goal as hoped. More work/research/experiments needed.My goal was: “Bring American business Users to request/install my Apps.”I spent …
Continue reading “Experiment: LinkedIn ads – 3 Months later”
We all know, that for many years the Indian community is an essential part of the Salesforce community. For me personally, there wasn’t a single step in my Salesforce career where I didn’t learn from a friend with Indian heritage. Jitendra Zaa’s name will forever be connected with the feeling of finally getting an answer …
Continue reading “A letter to the Indian Salesforce Community”
It always comes down to knowledge, no matter if look at Sales or Service organizations. Success always depends on a well-informed staff. A Knowledge Base is always the foundation, but do you get the most out of your Knowledge base? A companies Knowledge base is often more like a ghost town than a buzzing center …
Continue reading “3 non-tech ways to boost your Knowledge base”
Ruth Cawdron is a very talented marketing manager at ProvenWorks.She was kind enough to share her knowledge about software product marketing with me. – Focus your website on your most important target group, don’t try to please everyone- Most Salesforce app websites are unfocused- Keep your message business-focused -> How does it help me to make …
